Shipping & Logistics Policy
Commercial dispatch, transport coordination, and delivery guidelines across our two primary supply channels in India.
Last updated: 5 October 2026
1. Charges, Payment & Cancellation
- A 5% shipping and handling charge applies on the total invoice amount after discount.
- Only prepaid orders are accepted. Cash on delivery is not available.
- Dispatch is processed only after full payment is confirmed.
- Once an order is confirmed and packed, it cannot be cancelled.
We do not offer cash on delivery so that a first order can be a smaller quantity, placed to check quality, packing, and service. Once you are satisfied, larger quantities can follow smoothly. We believe in long term business and transparent dealing.
2. MAISON VERAH Ready Stock Dispatch
Orders for confirmed ready stock collections (MOQ 50 pcs) are dispatched from our domestic hub after order verification and full payment confirmation. We use courier and cargo logistics providers for delivery across India.
Delivery timelines depend on the courier service and the destination location. During sale seasons or periods of heavy demand, dispatch may take additional processing time. Vihaan Wholesale Trading is not responsible for delays caused by the courier company or natural conditions.
3. China Sourcing & Private Label Imports
China sourcing, Private Label, and OEM/ODM consignments follow a structured multi stage international supply cycle:
- Factory Production: Manufacturing line run following sample and artwork sign off.
- Origin Consolidation & Freight: Coordinated through LCL Global Trading Group from China origin ports.
- Customs Clearance & Port Handling: Formal bill of entry filing, assessment, and customs duty payment at Indian entry ports.
- Domestic Delivery: Customs cleared goods delivered to your designated warehouse, store, or hub across India.
Timelines for sourcing and import assignments are confirmed individually in the commercial agreement, based on factory volume and freight route. Customs and government processes are outside our control and may affect these timelines.
4. Receipt & Parcel Opening Video
Please check outer carton seals on delivery and note any visible damage or tampered packaging on the delivery receipt before signing. For any claim, kindly record a parcel opening video without pause. Claims cannot be accepted without a complete opening video. Details are in our Return & Replacement Policy.
Minor colour variation may appear due to lighting and screen differences.
5. Logistics Assistance
Vihaan Wholesale Trading
Pune, Maharashtra, India
Phone / WhatsApp: +91 92099 01074
Email: nashifa@vihaanwholesaletrading.com