Return & Replacement Policy

2. Wrong or Damaged Items

Refund or replacement is available only where a wrong item or a damaged item has been received. For any claim:

• A parcel opening video, recorded without pause and without cuts, is required. Claims cannot be accepted without a complete, uncut opening video.
• The issue must be reported within 24 hours of parcel delivery.
• Please share your invoice number and order details along with the video and clear photographs of the item.

3. Items Not Eligible for Refund or Replacement

• Used, altered, or resold products.
• Products damaged after delivery.
• Minor variation in colour, finish, or size in handmade or imported products, which is normal and is not treated as a defect.

4. Courier Damage, Delays & Lost Parcels

Damage, delays, or loss during transit are the responsibility of the courier company. We will support you with coordination from our side. If outer cartons arrive damaged or tampered with, please note this on the delivery receipt before signing and record the opening video as described above.

5. Refund Processing

• Approved refunds are processed within 3 to 7 working days.
• Shipping charges, handling charges, and payment gateway charges are non refundable.

6. Custom Make to Order & Private Label Projects

Custom branded goods, custom stamped packaging, and bespoke nail profiles manufactured against signed pre production approvals cannot be cancelled, returned, or refunded once production has commenced. Quality verification is conducted against the approved physical or photographic sample standard.

7. How to File a Claim

To submit a claim, contact our operations desk within 24 hours of delivery with your invoice number, order details, and parcel opening video: